Incident Management Application

What is Incident Management?

Incidents can occur at any organization and can lead to the loss or disruption of operations, services, or functions. Incident management involves tracking and reporting incidents across the enterprise by employees, customers, or third parties in order to create a resolution. Employing incident management can limit risk exposure by immediately addressing known incidents and escalating to the right teams.

Incident Management in Risk Cloud

Risk Cloud® is a cloud-based platform with a suite of pre-built Applications that transforms the way you manage GRC processes by combining expert-level content and service with easy, no-code technology.

Risk Cloud’s Incident Management Application is built to help you manage every incident from beginning to resolution, and monitor the health of incident response protocols across your organization.

Download Your Guide to Incident Management with Risk Cloud

Automate Incident Management

Take your incident response process from email and spreadsheets to a single repository where it can be accessed, downloaded, and analyzed
Build conditional workflow logic with custom rules handling, activity routing, and warnings to ensure critical tasks and assignments move smoothly through the process
Tie incidents to other risk processes within your organization to identify overlap and provide a holistic and transparent view of incidents

Improve Response Times

Standardize your internal incident playbook in one centralized location
Track response times by pulling key response activities, such as evidence collection and resolutions, into intuitive reports and dashboards
Perform an end-to-end audit of your incident response system, allowing for simple gap analysis that helps you quickly spot vulnerabilities, bottlenecks, and compliance shortfalls

Get Proactive for Future Incidents

Empower your organization to follow incident response protocols with public forms that can easily be deployed both internally and externally
Eliminate manual incident response duties and duplication of efforts by multiple owners
Set automated due date triggers to ensure incidents are resolved within defined timeframes