About ServiceNow Ticketing and Risk Cloud®

ServiceNow helps companies deliver modern, resilient services aligned to customer-centric priorities. Risk Cloud’s ServiceNow ticketing integration connects incident logging from ServiceNow to automated workflows within Risk Cloud to simplify response and collaboration. Quickly respond to high-priority incidents from ServiceNow according to your internal processes without leaving Risk Cloud.

Why Integrate With ServiceNow - Ticketing

Prioritize urgent incidents

Improve incident response and remediation workflows by connecting ServiceNow tickets to issues and incidents in Risk Cloud.

Know your incidents

Streamline cross-team collaboration by seamlessly passing incident and other IT-related data between Risk Cloud and ServiceNow.

Get actionable insights

Better inform risk assessments by enriching responses from risk owners with data from ServiceNow.

Integration Capabilities

Send incidents created in ServiceNow to Risk Cloud and implement action plans as needed.
Link vulnerability records in Risk Cloud to incidents raised in ServiceNow.
Create new request items (RITM) or service catalog tasks (SCTASK) in ServiceNow as issues are discovered in Risk Cloud.
Scan for new tasks in ServiceNow and create corresponding records in Risk Cloud.
Sync comments and attachments from Risk Cloud records to corresponding records in ServiceNow, or link ServiceNow tickets and related work notes, comments, and attachments directly to Risk Cloud records.

Expected Time to Implement

The ServiceNow Risk Cloud Connector for Ticketing requires 30 integration service hours, which enables you to push up to 10 data attributes from ServiceNow to Risk Cloud or from Risk Cloud to ServiceNow. Please contact your LogicGate Account Team to discuss custom integrations requiring additional capabilities not listed above.