COVID-19: LogicGate’s Commitment to our Customers, Partners, and Employees
Matt Kunkel | March 16, 2020
To LogicGate's customers, partners, employees, and members of our extended family—
I am writing to update you on the measures LogicGate is taking to protect both our customers and our employees amid the spread of COVID-19.
First and foremost, I want to assure you that the level of customer service to which you are accustomed will not waver at all during this time. We understand that now, more than ever, your risk, compliance, and continuity programs are essential to maintaining normal business operations. We are dedicated to ensuring that our software, support, and services will continue to operate normally.
This is why we’re offering our customers a complimentary Business Continuity Planning application to help make difficult days a little easier. The new, streamlined application will help with tracking of processes related to circumstances like the COVID-19 outbreak. Reach out to your account executive or contact us via logicgate.com for access to the application.
Meanwhile, the health and safety of our team members are our top priorities. We have suspended all business travel and have canceled all corporate events in adherence with government recommendations. Additionally, all of our team members will be working from home starting today, Monday, March 16th. Your Customer Success & Relationship Management teams will continue to be available remotely to provide superior service.
While the coronavirus continues to present new challenges, we will continue to Be As One, a core value here at LogicGate, and work to successfully achieve our shared goals. We will update this post and communicate any changes on our website, on our social media channels, and inside our application as the situation unfolds.
From our team to yours, we wish you nothing but health and safety during this difficult time.
Matt Kunkel, CEO of LogicGate
P.S. One other thing: if you’re wondering how to handle this unprecedented situation at your own company, we’ve put together a short primer on outbreak response. Check it out here.