LogicGate’s Incident Management software provides a centralized repository where incidents reported to your company can be logged, monitored, investigated, and managed to resolution.
Flexible Incident Management
LogicGate can be configured to handle nearly any type of incident reporting, from customer complaints to IT ticket and incident tracking.
Visually design custom workflows for each incident type in an intuitive user interface.
Monitor SLAs and Track Performance
LogicGate’s intelligence module give you access to on-the-fly dashboarding and reporting, providing the insight you need into your organizations incident performance.