Application. Sometimes called a "process," an Application is a distinct set of rules and logic built in LogicGate’s platform supporting a specific use case.
Secondary User. User that can view and interact with records, view and manage work queues, view all reporting, and view records of previous work.
Primary User. Includes all Secondary User abilities, in addition to the ability to create and manage users, create and manage roles and groups and assign to users, create standard report layout views, create and modify workflows, create and modify forms, create and modify fields, create automated reminder rules, take bulk actions (import, assign, update, move), and create new processes.
Limited User. User that has limited functionality to view specific records, complete attestations (such as those on Policy records), or view a work queue.
Public Users. Public Users can receive email notifications and perform work using unique, tokenized links. Public Users are limited to use only for email addresses outside your organization. This limitation is contractual in nature.
Public Pages. A public pages allow you to create publicly available forms that can be submitted by anyone with the unique link.
Standard Success. Includes access to LogicGate Help Center (help.logicgate.com); in-app chat support; direct access to shared Support Analyst; and LogicGate Standard and Regulations Content Updates made available within 60 days of a major release published by the authoritative source.
Premier Success. Includes access to LogicGate Help Center (help.logicgate.com); in-app chat support; direct access to dedicated Support Analyst; up to five (5) hours per month of configuration and admin support; up to one (1) session per month with primary Customer Success Manager for ongoing GRC process design guidance; up to two (2) sessions per year with a Customer Success Manager for training new admin users and/or conducting more in-depth training on new product features; and LogicGate Standard and Regulations Content Updates automatically applied to existing control mappings within 60 days of a major release published by the authoritative source.
LogicGate API. Allows you to obtain an API Access Token and use the REST API endpoints to connect LogicGate to other data sources (e.g., BI tools or other select applications).
Concierge Onboarding and Support Service
LogicGate’s Concierge Onboarding service provides hands-on implementation support from a dedicated LogicGate Customer Success Manager for a 100-day period from the Contract Start Date. Included in the services is:
- Kickoff and planning to help you meet the 100-day implementation timeline
- Review of existing documentation to determine process design requirements
- Sharing of best practices and recommended approaches based on experience
- Creation of custom forms, fields, and conditional rules
- Creation of workflow routing and mapping
- Creation of custom email notifications
- Configuration of basic reports
- Setup of user access controls and security to align with your organization
- Initial user account creation
- One Admin overview training provided via web conference and recorded
- Single sign-on implementation support (if applicable)
- API guidance and best practices (if applicable)
- Go-live recommended best practices
Concierge onboarding includes one App Configuration, which means: (1) the implementation of an application that is one of the Standard Use Cases and not a combination of any two Standard Use Cases; or (2) the implementation of an application that has one clearly defined business owner at your organization and is of a similar scope to a Standard Use Case.
Standard Use Cases: Enterprise Risk Management, Third-Party Risk Management, Vendor Management, IT Risk Management, Policy & Procedure Management / Document Management, Incident Management, Audit Management, Controls Management / Controls Testing (for a single control framework), Business Continuity Planning, Compliance Task Management, Contract Management / Procurement, Threat and Vulnerability Management, Access Reviews, Anti-Money Laundering (AML), Know Your Customer (KYC), Complaint Management, Corrective Actions, Employee Compliance / Employee Attestations, Breach Management, Site Audits, Compliance Monitoring (e.g., Ride Alongs), Asset Management, Specialized Compliance Assessments or Questionnaires.
Click here to navigate to our Customer Support Policy.