LogicGate Services Description

Application. Sometimes called a "process," an Application is a distinct set of rules and logic built in LogicGate’s platform supporting a specific use case.

Primary User. Includes all Secondary User abilities, in addition to the ability to create and manage users, create and manage roles and groups,  create standard report views, create and modify workflows, create and modify forms, create and modify fields, create automated reminder rules or other automated jobs, perform bulk actions (import, assign), and create new processes.

Secondary User. User that can view and interact with records, view and manage work queues, view and create reports, and view records of previous work.

Limited User. User that can view specific records, complete attestations (such as those on Policy records), or view a work queue.

Public Users. Public Users can receive email notifications and perform work using unique, tokenized links.  Public Users cannot be utilized for Customer’s employees, contingent workers, or other users internal to their organization.

Public Pages. Public Pages allow you to create publicly available forms that can be submitted by anyone with the unique link.

SCIM User Provisioning.  Provides access to SCIM 2.0 supported auto-provisioning features that allows integration with identity management systems. Includes support for the following functions: Create, Update, and Deactivate users.

LogicGate API. Allows you to obtain an API Access Token and use the REST API endpoints to connect LogicGate to other data sources .

Standard Success. Includes access to the LogicGate Help Center (help.logicgate.com); in-app chat support; access to shared Customer Success Analysts; notifications announcing new product features; and updates to LogicGate Standards and Regulations Content made available via CSV file within 60 days of a major release published by the authoritative source.

Premier Success. Includes access to the LogicGate Help Center (help.logicgate.com); in-app chat support; direct access to a dedicated Customer Success Analyst; up to five (5) hours per month of configuration,  administration, and content update support; up to one (1) hour per month with primary Customer Success Manager for ongoing GRC process design guidance; up to three (3) hours per year with a Customer Success Manager for ongoing admin training (i.e., training new admin users and/or conducting more in-depth training on new product features); and support with loading the latest version of LogicGate Standards and Regulations Content within 60 days of a major release published by the authoritative source, as well as mapping the new version to the “primary control set” (i.e., Secure Controls Framework or HITRUST CSF) to maintain existing control mappings.

Professional Services Bundles:  10 hours of access to the LogicGate Customer Success Team, in addition to either of the Success packages listed above. Can be used for additional content updates, administration, process design, additional admin trainings (i.e., training new admin users and/or conducting more in-depth training on new product features); and support with applying updates to existing control mappings for LogicGate Standards and Regulations Content.

Standard Implementation

LogicGate’s Standard Implementation service provides up to 40 hours of  hands-on configuration support from a dedicated LogicGate Customer Success Manager for a 100-day period from the Kick-Off Date. Included in the service is:

Premier Implementation

Subject to a scoping exercise, this implementation includes all Standard Implementation service offerings, and may also include, without limitation:

Implementation Scope

Each implementation offering listed above can be used to cover: (1) the implementation of an application that is one of the Standard Use Cases and not a combination of any two Standard Use Cases; or (2) the implementation of an application that has one clearly defined business owner at your organization and is of a similar scope to a Standard Use Case.

Standard Use Cases: Enterprise Risk Management, Third-Party Risk Management, Vendor Management, IT Risk Management, Policy & Procedure Management, Document Management, Incident Management, Audit Management, Controls Management / Controls Testing (for a single control framework), SOX Controls Testing, Business Continuity Planning, Compliance Task Management, Contract Management / Procurement, Threat and Vulnerability Management, Access Reviews, Anti-Money Laundering (AML), Know Your Customer (KYC), Complaint Management, Corrective Actions, Employee Compliance / Employee Attestations, Breach Management, Site Audits, Compliance Monitoring (e.g., Ride Alongs), Asset Management, Specialized Compliance Assessments or Questionnaires.

 

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