openclose

LogicGate Services Description

Application. Sometimes called a "process," an Application is a distinct set of rules and logic built in LogicGate’s platform supporting a specific use case.

Secondary User. User that can view and interact with records, view and manage work queues, view all reporting, and view records of previous work.

Primary User. Includes all Secondary User abilities, in addition to the ability to create and manage users, create and manage roles and groups,assign to users, create standard report views, create and modify workflows, create and modify forms, create and modify fields, create automated reminder rules or other automated jobs, perform bulk actions (import, assign), and create new processes.

Limited User. User that has limited functionality to view specific records, complete attestations (such as those on Policy records), or view a work queue.

Public Users. Public Users can receive email notifications and perform work using unique, tokenized links. Public Users are limited to use only for email addresses outside your organization. This limitation is contractual in nature.

Public Pages. Public Pages allow you to create publicly available forms that can be submitted by anyone with the unique link.

Standard Success. Includes access to LogicGate Help Center (help.logicgate.com); in-app chat support; access to shared Customer Success Analyst; notifications announcing new product features; and LogicGate Standards and Regulations Content Updates made available within 60 days of a major release published by the authoritative source.

Premier Success. Includes access to LogicGate Help Center (help.logicgate.com); in-app chat support; direct access to dedicated Customer Success Analyst; up to five (5) hours per month of configuration and admin support; up to one (1) hour per month with primary Customer Success Manager for ongoing GRC process design guidance; up to three (3) hours per year with a Customer Success Manager for ongoing admin training (i.e., training new admin users and/or conducting more in-depth training on new product features); and support with applying updates to existing control mappings for LogicGate Standards and Regulations Content within 60 days of a major release published by the authoritative source.

LogicGate API. Allows you to obtain an API Access Token and use the REST API endpoints to connect LogicGate to other data sources (e.g., BI tools or other select applications).

 

Standard Implementation

LogicGate’s Standard Implementation service provides hands-on configuration support from a dedicated LogicGate Customer Success Manager for a 100-day period from the Services Start Date. Included in the service is:

 

Premier Implementation

Includes all Standard Implementation service offerings, in addition to:

 

LogicGate Onboarding Service

The LogicGate Onboarding Service includes one Standard Implementation of one App Configuration, which means: (1) the implementation of an application that is one of the Standard Use Cases and not a combination of any two Standard Use Cases; or (2) the implementation of an application that has one clearly defined business owner at your organization and is of a similar scope to a Standard Use Case.

 

Standard Use Cases: Enterprise Risk Management, Third-Party Risk Management, Vendor Management, IT Risk Management, Policy & Procedure Management / Document Management, Incident Management, Audit Management, Controls Management / Controls Testing (for a single control framework), SOX Controls Testing, Business Continuity Planning, Compliance Task Management, Contract Management / Procurement, Threat and Vulnerability Management, Access Reviews, Anti-Money Laundering (AML), Know Your Customer (KYC), Complaint Management, Corrective Actions, Employee Compliance / Employee Attestations, Breach Management, Site Audits, Compliance Monitoring (e.g., Ride Alongs), Asset Management, Specialized Compliance Assessments or Questionnaires.

 

Click here to navigate to our Customer Support Policy.

 

Version: 2.03