By Jay Jamison, President of Product and Technology
AI represents a massive, generational wave of technology. Yes, there are reasons to be skeptical of any technology—AI included—and yes, it’s important to approach any new technology carefully. But make no mistake: AI is already changing the way companies do business, and both the advantages and risks that come with it are becoming increasingly clear. AI is still only beginning to emerge as a dominant force, which means we have yet to see whether the AI wave will be as big as the birth of personal computers in the 80s, the internet in the 90s, or the mobile era of the 00s. It could be as big as any of them. It could well become as big as all of these waves combined.
With that in mind, enterprises have to actively plan around implementation and usage. AI presents abundant opportunities today – improving customer support and employee productivity, turbocharging marketing efforts, accelerating product development and sales efficiency, automating elements of legal and RFP reviews – with new capabilities emerging on an almost daily basis. At the same time, establishing appropriate “rules of the road” and putting effective AI governance practices in place is essential to the long-term success of any company utilizing AI.
Navigating AI governance requires a thoughtful approach that carefully considers the needs of the organization. Here is a A 3-step starter program: Leverage Existing Data Classifications, Inventory Proposed AI Use Cases, and Implement Low Risk, High Reward efforts
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