Skip to Content

About ServiceNow Ticketing and Risk Cloud®

ServiceNow helps companies deliver modern, resilient services aligned to customer-centric priorities. The ServiceNow ticketing integration connects incident logging to automated workflows to simplify response and collaboration. Quickly respond to high‑priority incidents from ServiceNow according to your internal processes without leaving Risk Cloud.

Request a Demo
Watch Video
Servicenow Ticketing

Why Integrate With ServiceNow – Ticketing

Prioritize urgent incidents

Improve incident response and remediation workflows by connecting ServiceNow tickets to issues and incidents in Risk Cloud.

Know your incidents

Streamline cross-team collaboration by seamlessly passing incident and other IT-related data between Risk Cloud and ServiceNow.

Get actionable insights

Better inform risk assessments by enriching responses from risk owners with data from ServiceNow.

Send incidents for review and execute plans

Send incidents created in ServiceNow to Risk Cloud and implement action plans as needed.

Initiate new requests or tasks when issues arise

Create new request items (RITM) or service catalog tasks (SCTASK) in ServiceNow as issues are discovered in Risk Cloud.

Connect and update records with relevant comments and files

Sync comments and attachments from Risk Cloud records to corresponding records in ServiceNow, or link ServiceNow tickets and related work notes, comments, and attachments directly to records.

30
Integration Service Hours

Expected Time to Implement

The ServiceNow Risk Cloud Connector for Ticketing requires 30 integration service hours, which enables you to push up to 10 data attributes from ServiceNow to Risk Cloud or from Risk Cloud to ServiceNow. Please contact your LogicGate Account Team to discuss custom integrations requiring additional capabilities not listed above.

Return to All Integrations