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[Video] Incident Management with Risk Cloud

The Risk Cloud™️ offers one central entry point for all reported incidents. Incidents across the organization and across geographies have a solitary, automated process to manage reported incidents and related activities.

Video Transcript:

At many companies, incidents just cause confusion. When they occur, managers are left asking:

  • Who owns it?
  • Was it closed?
  • What should we prioritize?
  • What’s even going on?

It’s easy to see why. Usually it’s because the incident was submitted through e-mail or some other unsystematic way, leaving managers with no easy way to view all reported incidents in one spot—let alone the assets and controls they’re linked to. All of the tracking, linking, and resolution activities simply can’t be properly captured without a solid system.

Imagine these issues at scale! If managing one incident is hard, managing incidents across divisions and geographies is a nightmare. Here’s a typical scenario.

  1. A data breach gets logged
  2. The dev team just closes it out, not giving it much thought. Little did they know, the breach is tied to data privacy regulations and reporting needs. 
  3. If these aren’t followed up upon, they can cause problems such as major fines down the road—all because they didn’t communicate the incident to the right people, at the right time.

Don’t let this happen to your company. Before your incidents lead to more...incidents...look to LogicGate.

LogicGate offers one central entry point for all reported incidents.  Incidents across the organization and across geographies have a solitary process to manage reported incidents and related activities, including the ability to prioritize them by severity rating. Incidents get automatically routed to different groups for action based on what is being reported.

From the platform, incidents can be linked to other processes such as regulatory reviews, policies and procedures, vendors, and audits. In one report, you can see how all your incidents are tied to all of your compliance programs.

You’ll also be able to put the right process in place so your incidents are resolved according to your company’s service level agreements. Use the conditional workflow builder to route incidents to the appropriate parties, set up notifications, and meet those SLAs. Incidents can be escalated to different roles and groups. Required fields in the LogicGate form builder ensures you capture the information you need.

With your process configured, resolution activities and responsible parties can be easily reported on. Productivity reporting helps you identify bottlenecks within your process, so you can allocate time, training, and resources effectively.

With standardized incident metrics at your fingertips, you’ll have the vision and understanding to make the right decisions at a large scale.

Stop tracking incidents in different places, with different methods, and through different people. Put an incident plan in place. Make better decisions. Look to LogicGate.

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