A Wakeup Call
When the potential for new investors became reality in 2017, the due diligence process revealed opportunities that could easily be addressed by a solution like LogicGate. “During due diligence, we had to produce evidence of compliance surrounding HIPAA, referral relationships, payor contracts, and much more,” Susan explains.
Team Select Home Care heeded the call, and Amy and Susan began the search for an affordable and customizable Compliance platform. “During our experience with due diligence, we gained a better idea of what would be needed to organize information and efficiently manage Compliance as we grow,” Susan notes.
The duo wanted a solution that would compile all elements of Team Select’s compliance program into one location. They also wanted it to offer traceability, workflow-driven checks and balances, accountability, and reporting. They looked at several large, mainstream solutions, but came away unimpressed. These options offered little flexibility and long onboarding times, and required significant overhead to install and maintain them.
After starting with the original core process of Payor Contract Management, Team Select has continued to develop LogicGate as an internal tool. Today the company uses LogicGate for a whopping 15 different use cases including traditional compliance program elements such as Internal Auditing and Monitoring and Incident Management.