Workflow Automation

LogicGate is transforming how organizations solve complex workflow issues with automation

With the increasing complexity of rules, regulations, policies, and directives placed on running your day-to-day operations, the opportunity to streamline processes, enhance controls, and reduce waste must be thought of as an continuous journey. The terms business process management software and workflow automation software are used interchangeably to describe systems that allow an organization to input all of the tasks, users, business rules, and routing logic that drive a business process and the system then tracks, routes, notifies, and serves as a repository for employees to perform their work. The goal of workflow automation should not be to replace people with systems, rather it should be to enhance how employees perform their work, when that work is performed, and provide tracking and notifications on the status of assignments.

Automate tasks with technology
Automate Workflows

Workflow Automation

—In Depth

What is Workflow Automation

What is Workflow Automation?

Workflow automation is the process of implementing technology to help manage and maintain the tasks, people, roles, and assignments (and the connections between those items) that enables a business to achieve their goals. Stated another way, it is software that helps a company operate more efficiently.

Benefits of Workflow

What are the benefits?

There can be significant benefits from implementing a workflow automation or business process management software.

  • The first benefit is simple, access to information. Each unit of work can be assigned a priority. As high priority assignments enter the queue, employees can be notified of the status and complete these items first. Access to information also means that reporting on status and tracking output is simple.
  • The ability to embed internal controls within the system is another great benefit of automating a workflow, especially ss regulations become more complex.
  • Automated notifications ensure employees know when tasks are due. Tasks assigned to workers on vacation can easily be delegated.
  • Workflow automation allows specialists and subject matter experts to focus on just the tasks they need to, freeing them up for the most critical issues.
  • Why you need workflow

    Why Do I Need It?

    Workflow Technology

    LogicGate believes that technology is the key link between your people and processes that can reduce cost, increase output, and increase customer and employee satisfaction. LogicGate’s workflow engine LogicGate can be configured to meet almost any business process. Below are some common use cases for workflow automation:

  • Incident Management— Logging, tracking, and resolution of customer complaints, workplace violations, fraud alerts, etc.
  • Legal Case Management— Provides a central repository for all legal cases and track case status, manage case documents, and route cases to the appropriate parties for review and approval.
  • Customer Service Request Management— Customer service representatives can enter request details, route cases to the appropriate department, and track status of requests to meet SLAs.
  • eDiscovery Reviews— Import case documents, audio files, or other data and track and manage review workflow to find responsive or privileged information.
  • LogicGate Workflow Platform


    The LogicGate workflow automation platform enables organizations to easily create solutions to face the challenges of complex business processes often driven by governance, risk, and compliance. No two businesses face the same challenges, and that’s why LogicGate flexible workflow model has been effective at helping companies implement custom workflow solutions.